ShahiSupport Hub
Complete Customer Support Platform for WordPress
A complete customer support operation running inside WordPress. Multi-channel ticketing, AI routing, live chat, a knowledge base and deep analytics — everything support teams need without subscribing to Zendesk or Freshdesk.
Built for support teams that care about quality
Multi-Channel Ticketing
Collect support requests from contact forms, email, live chat and even Twitter/X mentions — all routed into a single unified inbox. No request gets lost across channels.
AI Ticket Routing
Machine learning classifier reads ticket content and auto-assigns to the correct agent or department based on issue type, urgency and agent availability. Average first-response time drops by 35%.
Live Chat Integration
Built-in live chat widget with typing indicators, file attachment support and agent handoff. Escalate seamlessly from chat to formal ticket without losing context.
Knowledge Base Builder
Full-featured knowledge base editor with rich content, categories, tags and search. Articles auto-suggested during ticket creation to deflect common questions before they become tickets. Reduces ticket volume by up to 40%.
SLA & Escalation Engine
Configure custom SLA rules per customer tier, issue priority or department. Automatic escalation with manager notifications when response deadlines approach. Full SLA compliance reporting.
Agent Performance Analytics
Dashboard covering resolution time, CSAT scores, ticket volume trends, first-contact resolution rate and backlog burn-down. Identify top performers and bottlenecks at a glance.
Canned Responses Library
Build a shared library of approved canned responses for common queries. Agents insert them with one click, then personalise. Consistent, on-brand replies every time.
Customer Portal
Self-service customer portal where users track their own tickets, add replies and access the knowledge base without contacting an agent. Reduce inbound volume while improving customer satisfaction.
- Multi-channel ticketing
- Knowledge base
- Canned responses
- Email notifications
- Basic analytics
- Everything in Growth
- AI ticket routing
- Live chat
- SLA management
- Customer portal
- Slack integration
- Advanced analytics