Your Complete WordPress
Support & Knowledge Base

Advanced Ticketing System

Professional ticket management that scales with your business. Handle support requests efficiently with intelligent routing and assignment.

• Unique ticket ID generation with custom prefixes
• Multiple status workflows (Open, In Progress, Pending, Resolved, Closed)
• Priority levels and category management
• Smart agent assignment with auto-routing
• Guest ticket submission (optional)
• Threaded conversation replies
• Rich text editor with file attachments
• Customer self-service dashboard with filters
• Bulk actions and mass updates
• Advanced search and filtering

Knowledge Base Management

Reduce ticket volume by 70% with a stunning, searchable knowledge base that customers love to use.

• Beautiful article cards with gradients
• AJAX-powered live search
• Categories and tags organization
• Article ratings (helpful/not helpful)
• View count tracking and analytics
• Related articles suggestions
• Table of contents auto-generation
• Trending and recent articles sections
• Responsive dark theme design
• SEO-optimized article structure

Smart Email Notifications

Keep everyone in the loop with intelligent, customizable email notifications that trigger at the right time.

• New ticket notifications (customer & admin)
• Status change alerts
• Reply notifications with threading
• Customizable email templates
• Custom "From" name and address
• HTML email support with styling
• Selective notification preferences
• Role-based notification routing
• Email queue management
• SMTP configuration support

Custom Fields Engine

Extend tickets and articles with unlimited custom fields. Capture exactly the data you need for your workflow.

• Dynamic field creation interface
• Multiple field types (text, textarea, select, checkbox, radio)
• Apply to tickets or KB articles
• Required field validation
• Frontend and backend integration
• Field ordering and organization
• Conditional field display
• Custom field API for developers
• Import/export field configurations
• Field data searchable and filterable

User Roles & Permissions

Granular control over who can do what. Perfect for teams of any size with role-based access control.

• Support Agent role with 11+ capabilities
• Support Manager role with 30+ capabilities
• Custom capability system
• Role-based UI adjustments
• Ticket assignment by role
• KB article publishing permissions
• Statistics and reporting access
• Settings management permissions
• Automatic role creation on activation
• Compatible with role editor plugins

RESTful API Integration

Connect anything to everything. Build custom integrations with a comprehensive REST API that follows WordPress standards.

• 15+ RESTful endpoints
• Full CRUD operations for tickets
• KB article management endpoints
• Statistics and analytics API
• Authentication (cookie, app passwords)
• Permission callbacks with capability checks
• Query parameters (search, filter, pagination)
• Custom response headers
• Proper HTTP status codes
• Complete API documentation included

Webhook Automation

Real-time event notifications to external systems. Trigger workflows in Slack, Zapier, or any custom application.

• 4 webhook events (created, status changed, reply, published)
• Multiple webhook URLs support
• Asynchronous delivery (non-blocking)
• JSON payloads with event metadata
• Debug logging and error tracking
• Retry mechanism for failed deliveries
• Webhook signature verification
• Event filtering options
• Custom payload templates
• Integration with popular services

Export/Import Suite

Complete data portability. Backup, migrate, and restore your support data with one-click export/import.

• Export tickets with replies and metadata
• Export KB articles with ratings
• Export all plugin settings
• JSON format for compatibility
• Selective import (choose data types)
• Progress tracking with real-time feedback
• Non-destructive import (preserves existing data)
• Relationship maintenance
• Bulk operations support
• Command-line import option

Product Workspaces

Organize support by product or service. Perfect for agencies and businesses managing multiple offerings.

• Product taxonomy for tickets
• Product-specific agent assignment
• Automatic routing by product
• Product-based reporting
• Custom product fields
• Product categories and hierarchies
• Filter tickets by product
• Product dashboard widgets
• Multi-product customer view
• Product performance metrics

Auto Knowledge Base

AI-powered article suggestions and automated documentation. Turn support conversations into knowledge base gold.

• Suggest KB articles based on ticket content
• Automatic article generation from tickets
• Smart content extraction
• Duplicate detection
• Article quality scoring
• Tag and category suggestions
• Related article linking
• Content optimization tips
• Trending topics identification
• Knowledge gap analysis

Modern Architecture

Built with best practices and enterprise-grade architecture patterns.

• PSR-4 autoloading with namespaces
• Modular design with plugin architecture
• Singleton and factory patterns
• MVC separation of concerns
• WordPress coding standards compliant
• Object-oriented PHP 8.0+
• Type hinting and strict types
• Comprehensive PHPDoc comments

Security First

Enterprise-grade security with WordPress best practices throughout.

• Nonce verification on all forms
• Capability checks for all operations
• Input sanitization and validation
• Output escaping (XSS prevention)
• SQL injection prevention
• CSRF protection
• Secure file uploads
• Permission callbacks for REST API

Performance Optimized

Lightning-fast performance with efficient database queries and asset loading.

• Optimized database queries
• Conditional asset loading
• Minified CSS and JavaScript
• Transient caching system
• AJAX for dynamic content
• Lazy loading images
• CDN-ready assets
• Minimal HTTP requests

Beautiful Design

Modern, responsive design that looks amazing on all devices and themes.

• Dark theme with gradient accents
• Responsive mobile-first design
• CSS Grid and Flexbox layouts
• Smooth animations and transitions
• Accessible WCAG 2.1 AA compliant
• Theme-agnostic styling
• Customizable color schemes
• Icon system with SVGs

Comprehensive Documentation

2000+ lines of documentation covering every feature and API.

• Complete user guide
• Full API reference
• Code examples in multiple languages
• Video tutorials available
• Troubleshooting guides
• Best practices documentation
• Migration guides
• Developer hooks reference

Translation Ready

Fully internationalized and ready for translation into any language.

• 100% translation coverage
• POT file included
• Compatible with Loco Translate
• WPML and Polylang ready
• RTL language support
• Date/time localization
• Currency formatting
• Timezone support

SaaS Companies

Provide stellar support for your software products with multi-product workspaces and API integrations.

E-commerce Stores

Handle customer inquiries, returns, and product questions with integrated WooCommerce support.

Educational Platforms

Support students and instructors with a comprehensive knowledge base and ticket system.

Agencies & Freelancers

Manage client projects and support requests with product-based organization and team roles.

Professional Services

Handle client communications securely with role-based permissions and custom fields.

Membership Sites

Support your members with self-service knowledge base and priority ticket handling.