How to Use the Dashboard and General Features

ShahiAssist is a comprehensive WordPress support and knowledge base plugin designed to streamline customer service, ticket management, and self-service documentation. It offers an intuitive dashboard for managing support tickets, knowledge base articles, user roles, and integrations, making it easy for site administrators and support agents to deliver efficient, organized, and professional support experiences.

Accessing the Dashboard

To access the ShahiAssist dashboard:

1. Log in to your WordPress admin panel.
2. Look for the ShahiAssist menu item in the left sidebar.
3. Click on it to open the main dashboard.
4. The dashboard displays overview widgets including:

– Total open tickets
– Recent ticket activity
– Knowledge Base article views
– Quick links to create tickets, view KB, and access settings.

Submitting and Managing Tickets


Submitting a Ticket


5. From the dashboard, click Submit Ticket or navigate to ShahiAssist → Submit Ticket.
6. Fill in the form fields:

– Subject: A brief title for your issue.
– Product: Select the relevant product from the dropdown.
– Category: Choose a category (e.g., Bug Report, Feature Request).
– Email: Your contact email.
– Description: Detailed description of the issue.
– Priority: Set urgency (Low, Medium, High, Critical).
– Attachments: Upload files if needed (check size limits in settings).

7. Click Submit to create the ticket.

Managing Tickets


• Go to ShahiAssist → Tickets to view all tickets.
• Filter by status, assignee, or search by keyword.
• Click on a ticket to view details, add replies, change status, or assign to agents.
• Use bulk actions to update multiple tickets at once.

Customer-Facing Dashboard


For end-users (non-admin):

• Access the frontend dashboard via shortcode [shahiassistdashboard] on a page.
• Features include:

– My Tickets: List of user’s submitted tickets with status, date, and actions.
– Submit New Ticket: Form to create tickets.
– Knowledge Base: Search and browse articles.

• The design uses dark cards with product badges and hover effects for a modern look.

Navigation


• Sidebar Menu: Quick access to Tickets, Knowledge Base, Settings, etc.
• Top Navigation: Breadcrumbs and action buttons.
• Keyboard Shortcuts: Use standard WordPress shortcuts for efficiency.