How to Use Integrations, REST API, and Webhooks

REST API

1. Enable the REST API in ShahiAssist → Settings → Integrations.
2. The API base URL is https://yoursite.com/wp-json/shahi-assist/v1/.
3. Endpoints include:

– /tickets – CRUD operations for tickets.
– /articles – Manage KB articles.
– /users – User management.

4. Authentication:

– Use WordPress Application Passwords (generate in user profile).
– Or OAuth for advanced setups.

5. Examples:

– GET /tickets to list tickets.
– POST /tickets to create a ticket.

6. See API.md for full documentation.

Webhooks


7. Enable webhooks in Settings → Integrations.
8. Add one or more webhook URLs (e.g., to Slack, Zapier).
9. Select events to trigger:

– ticket.created
– ticket.status_changed
– ticket.reply
– article.published

10. Payloads are JSON objects with event data.
11. Test webhooks with the debug log.

External Integrations


• Slack/Zapier: Send notifications to channels.
• CRM Systems: Sync tickets with Salesforce, HubSpot.
• Helpdesk Tools: Integrate with Zendesk, Freshdesk.
• Use API for custom integrations or mobile apps.