How to Use and Manage Custom Fields

Adding Custom Fields

1. Navigate to ShahiAssist → Settings → Tickets or Knowledge Base.
2. Scroll to the Custom Fields section.
3. Click Add New Field.
4. Configure:

– Label: Display name (e.g., “Product Version”).
– Type: Text, Textarea, Select, Checkbox, Radio.
– Options: For select/radio, list choices.
– Required: Check to make mandatory.
– Help Text: Tooltip or instructions.

5. Save settings.

Fields appear on ticket/KB forms automatically.

Required Fields


• In the field settings, toggle “Required” on.
• Users must fill required fields before submitting.
• Validation prevents submission if missing.

Programmatic Custom Fields


For developers:

• Use addfilter('shahiassistcustomfields', 'mycustomfields');
• Function returns array of field definitions.
• Example:

`php
function mycustomfields($fields) {
$fields[] = [
‘label’ => ‘Custom Field’,
‘type’ => ‘text’,
‘required’ => true,
];
return $fields;
}
`

• See Advanced Configuration for more.