How to Troubleshoot and Get Support

Debugging

1. Go to ShahiAssist → Settings → Advanced.
2. Enable “Enable debug logging”.
3. Logs are written to wp-content/uploads/shahi-assist/logs/debug.log.
4. Check logs for errors, API calls, and webhook deliveries.
5. Disable debug mode in production to avoid performance issues.

Common Issues


• 404 on KB Pages: Flush permalinks in Settings → Permalinks.
• Emails Not Sending: Configure SMTP in Settings → Email.
• API 401 Errors: Regenerate Application Passwords.
• Plugin Conflicts: Deactivate other plugins temporarily.
• JavaScript Errors: Check console for theme/plugin conflicts.
• See Troubleshooting Installation Issues for more.

Getting Help


• Official Support: Email shahiassist@gec5.com with details.
• Required Info: WordPress/PHP versions, active plugins/themes, error logs, steps to reproduce.
• Community: Check CodeCanyon comments or WordPress forums.
• Resources: USER-GUIDE.md, API.md, online docs at http://shahisoft.store/shahiassist/docs.