How to Configure ShahiAssist Settings

Accessing Settings

1. Log in to your WordPress admin.
2. Navigate to ShahiAssist → Settings.
3. The settings page is divided into tabs for easy navigation.

General Settings


• Company Name: Displayed in emails and frontend.
• Company Email: Default reply-to address.
• Allow Guest Tickets: Enable anonymous ticket submission.
• Date/Time Format: Customize display formats.
• Timezone: Set your site’s timezone.

Ticket Settings


• Ticket Prefix: Custom prefix for ticket IDs (e.g., “TICK-“).
• Default Status: Status for new tickets.
• Auto-Assignment: Enable automatic assignment to agents.
• Pagination: Number of tickets per page in lists.
• Statuses: Add or edit custom ticket statuses.

Knowledge Base Settings


• Articles Per Page: Number of articles in archive views.
• Enable Ratings: Allow users to rate articles.
• Enable Comments: Allow comments on articles.
• Enable Search: Show search functionality.
• KB Slug: URL slug for KB pages (e.g., “help”).

Email Settings


• SMTP Configuration: Set up SMTP for reliable email delivery.
• From Name/Address: Customize sender details.
• Notification Toggles: Enable/disable emails for new tickets, status changes, replies.
• Email Templates: Customize HTML templates with placeholders.

Roles & Permissions


• Custom Roles: Manage Support Agent and Support Manager roles.
• Capabilities Matrix: Check/uncheck permissions for each role.

Integrations


• REST API: Enable/disable API access.
• Webhooks: Configure URLs and events for notifications.

Advanced Settings


• Debug Mode: Enable logging for troubleshooting.
• Uninstall Behavior: Choose to delete data on uninstall.
• Performance: Cache settings and optimizations.

Saving and Resetting


• After making changes, click Save Changes at the bottom of each tab.
• To reset to defaults, click Reset (be cautious, as this cannot be undone).