Developer Reference: Extending ShahiAssist

REST API

1. Base URL: /wp-json/shahi-assist/v1/
2. Endpoints:

– GET /tickets – List tickets (params: status, author, search)
– POST /tickets – Create ticket
– GET /tickets/{id} – Get ticket details
– PUT /tickets/{id} – Update ticket
– DELETE /tickets/{id} – Delete ticket
– Similar for /articles, /users

3. Auth: Use Application Passwords in headers.
4. Rate Limiting: 100 requests/hour per user.
5. See API.md for examples and schemas.

Webhooks


6. Events:

– ticket.created: {ticket_id, subject, status, author}
– ticket.statuschanged: {ticketid, oldstatus, newstatus}
– ticket.reply: {ticketid, replyid, author}
– article.published: {article_id, title, author}

7. Payload: JSON with event data and timestamp.
8. Delivery: Asynchronous, with retry on failure.

Hooks and Filters


9. Actions:

– shahiassistticket_created – Passes ticket ID.
– shahiassistticketstatuschanged – Passes ticket ID, old/new status.
– shahiassistarticle_published – Passes article ID.

10. Filters:

– shahiassistticket_statuses – Modify status array.
– shahiassistdefault_settings – Alter defaults.
– shahiassistemail_content – Change email body.
– shahiassistcustom_fields – Add fields programmatically.

Custom Modules