Admin Dashboard & Management

Admin Dashboard Overview

Dashboard Interface

Access via: SLOS → DSR Portal → Dashboard

Key Metrics

1. Active Requests: Current open requests
2. This Month: Requests completed this month
3. Average Response: Average response time
4. Compliance Rate: Percentage of requests handled on time
5. Satisfaction Score: User satisfaction rating

Visual Analytics


6. Request Trends: Monthly request volume chart
7. Response Time: Average response time over time
8. Request Types: Breakdown by request type
9. Status Distribution: Current request status distribution

Request Management


Request Queue


10. Priority Sorting: High-priority requests first
11. Status Filtering: Filter by request status
12. Type Filtering: Filter by request type
13. Date Filtering: Filter by submission date

Bulk Operations


14. Bulk Status Update: Update multiple requests
15. Bulk Assignment: Assign to team members
16. Bulk Export: Export multiple requests
17. Bulk Communication: Send bulk messages

Request Processing Workflow


Automated Processing


Initial Processing


18. Request Classification: Auto-categorize request type
19. Identity Verification: Automated verification checks
20. Data Discovery: Automated data location
21. Risk Assessment: Automated risk scoring

Smart Routing


22. Complexity Assessment: Determine processing complexity
23. Skill Matching: Route to appropriate team member
24. Workload Balancing: Distribute workload evenly
25. Priority Escalation: Escalate high-priority requests

Manual Processing


Request Review


26. Detail Review: Comprehensive request examination
27. Identity Verification: Manual verification if needed
28. Legal Assessment: Legal compliance review
29. Data Assessment: Determine data scope and availability

Decision Making


30. Eligibility Check: Verify request eligibility
31. Data Location: Locate relevant personal data
32. Processing Decision: Determine appropriate action
33. Response Preparation: Prepare response or denial

Team Management


User Roles and Permissions


Administrator


34. Full Access: All portal functions
35. Team Management: Manage team members
36. Configuration: Configure portal settings
37. Reporting: Access all reports and analytics

DSR Manager


38. Request Oversight: Oversee request processing
39. Team Coordination: Coordinate team activities
40. Quality Control: Review processing quality
41. Escalation Handling: Handle escalated requests

DSR Processor


42. Request Processing: Process assigned requests
43. Communication: Communicate with requestors
44. Documentation: Maintain processing records
45. Status Updates: Update request status

Legal Reviewer


46. Legal Review: Review legal aspects
47. Compliance Check: Ensure regulatory compliance
48. Policy Application: Apply company policies
49. Approval Authority: Approve complex decisions

Team Assignment


Automatic Assignment


50. Load Balancing: Distribute based on workload
51. Skill Matching: Match to expertise areas
52. Geographic Routing: Route by language/location
53. Priority Routing: Route urgent requests

Manual Assignment


54. Direct Assignment: Assign specific requests
55. Team Reassignment: Reassign between team members
56. Bulk Assignment: Assign multiple requests
57. Temporary Coverage: Assign during absences

Communication Management


Automated Communications


System Messages


58. Acknowledgment: Automatic receipt confirmation
59. Status Updates: Regular progress notifications
60. Information Requests: Polite requests for more info
61. Completion Notices: Final outcome communications

Template Management


62. Email Templates: Customizable email templates
63. SMS Templates: SMS notification templates
64. Letter Templates: Physical mail templates
65. Language Variants: Multi-language templates

Manual Communications


Secure Messaging


66. Encrypted Channel: Secure communication portal
67. File Attachments: Secure file sharing
68. Read Receipts: Message delivery confirmation
69. Audit Trail: Complete communication history

Communication Guidelines


70. Professional Tone: Maintain professional communication
71. Clear Language: Use clear, simple language
72. Timely Responses: Respond within SLA times
73. Documentation: Document all communications

Data Discovery and Export


Data Discovery Process


Automated Discovery


74. Database Scanning: Automated database searches
75. File System Search: Search file systems
76. Cloud Storage: Search cloud storage
77. Third-Party Systems: Query integrated systems

Manual Discovery


78. System Investigation: Manual system checks
79. Data Source Review: Review data collection sources
80. Historical Data: Search archived data
81. Cross-Reference: Cross-reference multiple systems

Data Export Process


Export Preparation


82. Data Collection: Gather all relevant data
83. Format Conversion: Convert to appropriate formats
84. Anonymization: Remove third-party data
85. Quality Check: Verify data accuracy

Export Formats


86. JSON: Structured data format
87. XML: Extensible markup format
88. CSV: Comma-separated values
89. PDF: Human-readable reports
90. ZIP: Compressed archives

Compliance Management


Regulatory Compliance


GDPR Compliance


91. 30-Day Response: Meet 30-day response requirement
92. Free Processing: No fees for requests
93. Transparent Communication: Clear communication requirements
94. Record Keeping: Maintain processing records

CCPA Compliance


95. 45-Day Response: Meet 45-day response requirement
96. Verification Process: Proper identity verification
97. Appeal Process: Provide appeal mechanisms
98. Non-Discrimination: No discriminatory practices

Audit Preparation


99. Compliance Records: Maintain compliance documentation
100. Audit Trails: Complete processing history
101. Regular Reviews: Regular compliance reviews
102. Gap Analysis: Identify compliance gaps

Quality Assurance


Processing Quality


103. Accuracy Checks: Verify data accuracy
104. Completeness Checks: Ensure complete responses
105. Timeliness Checks: Monitor response times
106. Compliance Checks: Verify regulatory compliance

Quality Metrics


107. Error Rate: Track processing errors
108. Satisfaction Score: Monitor user satisfaction
109. Compliance Rate: Track compliance achievements
110. Efficiency Metrics: Measure processing efficiency

Escalation Management


Escalation Triggers


Automatic Escalation


111. Deadline Approaching: Near response deadline
112. High Complexity: Complex requests
113. Legal Issues: Requests with legal implications
114. User Complaints: Escalated user complaints

Manual Escalation


115. Manager Review: Request manager review
116. Legal Consultation: Escalate to legal team
117. Executive Review: Escalate to executives
118. External Consultation: Consult external experts

Escalation Workflows


Tiered Escalation


119. Tier 1: Initial processor
120. Tier 2: Senior processor or manager
121. Tier 3: Legal or executive review
122. External: External legal consultation

Escalation Rules


123. Time-Based: Escalate after time thresholds
124. Complexity-Based: Escalate complex requests
125. Risk-Based: Escalate high-risk requests
126. User-Based: Escalate based on user requests

Reporting and Analytics


Operational Reports


Daily Reports


127. Request Volume: Daily request counts
128. Response Times: Daily average response times
129. Status Updates: Current request status
130. Team Performance: Daily team metrics

Weekly Reports


131. Weekly Trends: Week-over-week comparisons
132. Team Productivity: Individual and team performance
133. Quality Metrics: Quality assurance results
134. Compliance Status: Weekly compliance review

Monthly Reports


135. Monthly Summary: Complete monthly overview
136. Trend Analysis: Long-term trend analysis
137. Compliance Report: Regulatory compliance report
138. Performance Review: Team and system performance

Compliance Reports


Regulatory Reports


139. GDPR Reports: GDPR compliance reporting
140. CCPA Reports: CCPA compliance reporting
141. Internal Reports: Internal compliance reports
142. Audit Reports: External audit preparation

Custom Reports


143. Ad-hoc Reports: Custom report generation
144. Filtered Reports: Reports with specific filters
145. Comparative Reports: Compare different periods
146. Executive Reports: High-level executive summaries

Security and Privacy


Data Security


Access Security


147. Role-Based Access: Strict access controls
148. Multi-Factor Authentication: Additional security layer
149. Session Management: Secure session handling
150. Audit Logging: Complete access logging

Data Protection


151. Encryption: Data encrypted at rest and in transit
152. Data Masking: Sensitive data masking
153. Retention Policies: Automatic data deletion
154. Secure Deletion: Secure data destruction

Privacy Compliance


Privacy by Design


155. Data Minimization: Collect minimal data
156. Purpose Limitation: Use data only for DSR processing
157. Storage Limitation: Limited data retention
158. Integrity & Confidentiality: Data protection measures

Privacy Impact Assessment


159. Risk Assessment: Regular privacy risk assessments
160. Impact Analysis: Assess privacy impacts
161. Mitigation Measures: Implement risk mitigations
162. Monitoring: Continuous privacy monitoring

Performance Optimization


System Performance


Processing Optimization


163. Automated Processing: Automate routine tasks
164. Batch Processing: Process multiple requests together
165. Parallel Processing: Process requests simultaneously
166. Caching: Cache frequently accessed data

Scalability


167. Load Balancing: Distribute processing load
168. Auto-Scaling: Automatic resource scaling
169. Queue Management: Efficient request queuing
170. Resource Monitoring: Monitor system resources

Team Performance


Productivity Tools


171. Automation Tools: Automate repetitive tasks
172. Templates: Standardized response templates
173. Shortcuts: Keyboard shortcuts and macros
174. Integration: Integrate with existing tools

Training and Development


175. Regular Training: Ongoing skill development
176. Knowledge Base: Comprehensive documentation
177. Best Practices: Share successful approaches
178. Performance Feedback: Regular performance reviews

Integration Management


System Integrations


CRM Integration


179. Customer Data: Access customer data
180. Interaction History: Customer interaction records
181. Case Management: Link to CRM cases
182. Reporting: CRM reporting integration

Help Desk Integration


183. Ticket Creation: Create support tickets
184. Status Sync: Sync request status
185. Communication: Unified communication
186. Reporting: Integrated reporting

Legal Software Integration


187. Case Management: Legal case tracking
188. Document Management: Legal document storage
189. Compliance Tracking: Legal compliance monitoring
190. Contract Management: Contract data access

API Management


API Monitoring


191. Usage Tracking: Monitor API usage
192. Performance Monitoring: API performance metrics
193. Error Tracking: API error monitoring
194. Security Monitoring: API security monitoring

API Management


195. Version Control: API version management
196. Documentation: API documentation
197. Testing: API testing tools
198. Deprecation: API lifecycle management

Disaster Recovery


Business Continuity


Backup Systems


199. Data Backup: Regular data backups
200. System Backup: Complete system backups
201. Offsite Storage: Secure offsite storage
202. Backup Testing: Regular backup restoration testing

Recovery Procedures


203. Incident Response: Defined incident response procedures
204. Recovery Time Objectives: Defined recovery time goals
205. Communication Plans: Stakeholder communication plans
206. Testing: Regular disaster recovery testing

Related Documentation


207. Overview
208. Portal Features
209. Data Export
210. Configuration