How to Manage the Knowledge Base

mnpiracha
November 28, 2025
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– Add text, headings, lists, and links. – Insert images or media using the media library. – Format with bold, italic, or code blocks.

Advanced Topics: Customization, API, and Developer Usage

mnpiracha
November 28, 2025
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This document outlines key topics for advanced users, developers, and integrators working with ShahiAssist. Each topic includes links to detailed guides and references.

How to Install and Activate ShahiAssist

mnpiracha
November 28, 2025
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Before installing ShahiAssist, ensure your system meets the following requirements:

Developer Reference: Extending ShahiAssist

mnpiracha
November 28, 2025
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– GET /tickets – List tickets (params: status, author, search) – POST /tickets – Create ticket – GET /tickets/{id} – Get ticket details – PUT /tickets/{id} – Update ticket -…

How to Manage Compliance and Data Lifecycle

mnpiracha
November 28, 2025
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Data Deletion Go to ShahiAssist → Settings → Advanced. Enable “Delete plugin data on uninstall”. When uninstalling, all tickets, KB articles, settings, and custom tables are removed. For manual deletion, use the uninstall script in uninstall.php. Privacy ShahiAssist stores user data in compliance with GDPR/CCPA. Data includes tickets (with user emails), KB articles, and settings. Use WordPress privacy tools to …

How to Troubleshoot and Get Support

mnpiracha
November 28, 2025
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Debugging Go to ShahiAssist → Settings → Advanced. Enable “Enable debug logging”. Logs are written to wp-content/uploads/shahi-assist/logs/debug.log. Check logs for errors, API calls, and webhook deliveries. Disable debug mode in production to avoid performance issues. Common Issues 404 on KB Pages: Flush permalinks in Settings → Permalinks. Emails Not Sending: Configure SMTP in Settings → Email. API 401 Errors: Regenerate …