How to Manage Compliance and Data Lifecycle

Data Deletion Go to ShahiAssist → Settings → Advanced. Enable “Delete plugin data on uninstall”. When uninstalling, all tickets, KB articles, settings, and custom tables are removed. For manual deletion, use the uninstall script in uninstall.php. Privacy ShahiAssist stores user data in compliance with GDPR/CCPA. Data includes tickets (with user emails), KB articles, and settings. Use WordPress privacy tools to …

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How to Troubleshoot and Get Support

Debugging Go to ShahiAssist → Settings → Advanced. Enable “Enable debug logging”. Logs are written to wp-content/uploads/shahi-assist/logs/debug.log. Check logs for errors, API calls, and webhook deliveries. Disable debug mode in production to avoid performance issues. Common Issues 404 on KB Pages: Flush permalinks in Settings → Permalinks. Emails Not Sending: Configure SMTP in Settings → Email. API 401 Errors: Regenerate …

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