Shahi LegalFlowSuite

DSR Portal Overview

Updated 3 weeks ago 6 5 min read

What is DSR Portal?

The Data Subject Rights (DSR) Portal provides a secure, user-friendly interface for individuals to exercise their data privacy rights. It handles GDPR, CCPA, and LGPD data subject requests with automated workflows, secure data processing, and comprehensive audit trails.

Key Features

Request Types

1. Access Request (Right to Access)

    1. Purpose: Individuals can request copies of their personal data
    2. GDPR Article 15: Right to obtain confirmation and copy of personal data
    3. CCPA Section 1798.110: Right to know about personal information collected
    4. Response Time: 30 days (GDPR), 45 days (CCPA)
    5. Format: Portable, structured, commonly used format

      6. 2. Rectification Request (Right to Rectification)

    6. Purpose: Correct inaccurate or incomplete personal data
    7. GDPR Article 16: Right to rectification of inaccurate data
    8. CCPA Section 1798.110: Right to correct inaccurate information
    9. Process: Verify identity, locate data, make corrections
    10. Notification: Inform recipients of rectification

      11. 3. Erasure Request (Right to Erasure/”Right to be Forgotten”)

    11. Purpose: Delete personal data in certain circumstances
    12. GDPR Article 17: Right to erasure in specific cases
    13. CCPA Section 1798.105: Right to delete personal information
    14. Conditions: No longer necessary, consent withdrawn, unlawful processing
    15. Exceptions: Legal obligations, public interest, legal claims

      16. 4. Restriction Request (Right to Restriction)

    16. Purpose: Limit processing of personal data
    17. GDPR Article 18: Right to restriction in specific cases
    18. Process: Mark data as restricted, inform recipients
    19. Duration: Until restriction conditions no longer apply
    20. Limited Processing: Storage only, no other processing

      21. 5. Portability Request (Right to Data Portability)

    21. Purpose: Receive personal data in machine-readable format
    22. GDPR Article 20: Right to data portability
    23. CCPA Section 1798.110: Right to obtain personal information
    24. Format: Structured, commonly used, machine-readable
    25. Scope: Data provided by individual, processed automatically

      26. 6. Objection Request (Right to Object)

    26. Purpose: Object to processing based on legitimate interests
    27. GDPR Article 21: Right to object to processing
    28. Process: Cease processing unless compelling grounds
    29. Direct Marketing: Absolute right to object to direct marketing
    30. Automated Decisions: Right to object to automated profiling

      31. Module Status

      Access via: SLOS → DSR Portal

      Shows:

    31. ✓ Active requests count
    32. ✓ Pending requests
    33. ✓ Completed this month
    34. ✓ Average response time
    35. ✓ Compliance status
    36. ✓ Portal accessibility

      37. Portal Features

      User Experience

      Self-Service Portal

    37. Intuitive Interface: Easy-to-use request forms
    38. Multi-Language: Support for multiple languages
    39. Accessibility: WCAG 2.1 AA compliant
    40. Mobile Responsive: Works on all devices
    41. Progress Tracking: Real-time request status updates

      42. Identity Verification

    42. Multiple Methods: Email, SMS, document upload
    43. Secure Process: Encrypted verification data
    44. Privacy Protection: Minimal data collection for verification
    45. Fraud Prevention: Automated fraud detection

      46. Request Processing

      Automated Workflows

    46. Request Classification: Auto-categorize request types
    47. Data Discovery: Automated data location and retrieval
    48. Response Generation: Auto-generate responses
    49. Deadline Tracking: Automated deadline management
    50. Escalation Rules: Automatic escalation for delays

      51. Manual Processing

    51. Human Review: Complex requests reviewed manually
    52. Legal Consultation: Legal team involvement for edge cases
    53. Custom Responses: Tailored responses for specific situations
    54. Documentation: Complete audit trail of decisions

      55. Security Features

      Data Protection

    55. Encryption: End-to-end encryption for all data
    56. Access Control: Role-based access permissions
    57. Audit Logging: Complete activity logging
    58. Secure Storage: Encrypted data storage

      59. Privacy Protection

    59. Data Minimization: Collect only necessary information
    60. Purpose Limitation: Use data only for DSR processing
    61. Retention Limits: Automatic data deletion after processing
    62. Anonymization: Anonymize data in logs and reports

      63. Compliance Features

      GDPR Compliance

    63. Article 12: Transparent information and communication
    64. Article 15-22: All data subject rights implementation
    65. Article 5: Lawfulness, fairness, transparency principles
    66. Article 24: Data controller accountability

      67. CCPA Compliance

    67. Section 1798.100: Definitions and scope
    68. Section 1798.110: Individual rights
    69. Section 1798.120: Controller obligations
    70. 45-Day Response: Timely response requirements

      71. LGPD Compliance

    71. Article 18: Data subject rights
    72. Article 19: Controller obligations
    73. Article 20: Response time requirements
    74. Article 21: Data protection officer requirements

      75. Integration Features

      Module Integration

      Consent Management

    75. Preference Center: Link to consent preferences
    76. Consent History: Include in data exports
    77. Opt-Out Processing: Handle consent withdrawals
    78. Cookie Data: Include cookie consent data

      79. Cookie Scanner

    79. Cookie Inventory: Include detected cookies in exports
    80. Consent Records: Cookie consent history
    81. Third Parties: Third-party cookie data
    82. Retention Data: Cookie data retention periods

      83. Analytics Integration

    83. Usage Data: Include analytics data in exports
    84. Event Tracking: User behavior data
    85. Consent Analytics: Consent-related analytics
    86. Privacy Metrics: Privacy compliance metrics

      87. Accessibility Scanner

    87. Accessibility Data: Include accessibility preferences
    88. User Settings: Accessibility setting history
    89. Improvement Data: Accessibility improvement records
    90. Compliance Data: WCAG compliance information

      91. Performance Metrics

      Response Times

    91. Average Response: < 24 hours for simple requests
    92. Complex Requests: < 72 hours with extensions
    93. Automated Processing: < 5 minutes for standard requests
    94. Manual Review: < 48 hours for complex cases

      95. Processing Capacity

    95. Concurrent Requests: Handle 1000+ simultaneous requests
    96. Data Volume: Process terabytes of data
    97. API Rate Limits: 1000 requests per minute
    98. Storage Scaling: Automatic storage scaling

      99. Audit and Reporting

      Comprehensive Audit

    99. Request Logs: Complete request history
    100. Processing Logs: Step-by-step processing records
    101. Decision Logs: Rationale for decisions
    102. Communication Logs: All user communications

      103. Compliance Reporting

    103. Monthly Reports: Compliance status reports
    104. Request Statistics: Request volume and types
    105. Response Times: Average and maximum response times
    106. Compliance Metrics: GDPR/CCPA compliance metrics

      107. Portal Customization

      Branding

    107. Company Logo: Custom portal branding
    108. Color Scheme: Brand-consistent colors
    109. Language Options: Multi-language support
    110. Custom Messages: Personalized portal messages

      111. Workflow Customization

    111. Custom Fields: Additional request form fields
    112. Approval Workflows: Custom approval processes
    113. Escalation Rules: Custom escalation criteria
    114. Notification Templates: Custom email/SMS templates

      115. API Integration

      REST API

    115. Request Submission: Programmatic request submission
    116. Status Checking: API status checking
    117. Data Export: Programmatic data exports
    118. Webhook Notifications: Real-time notifications

      119. Third-Party Integration

    119. CRM Integration: Salesforce, HubSpot integration
    120. Help Desk: Zendesk, Freshdesk integration
    121. Legal Software: Legal case management integration
    122. Identity Verification: Third-party ID verification

      123. Mobile Experience

      Mobile-First Design

    123. Responsive Design: Optimized for mobile devices
    124. Touch Interface: Touch-friendly controls
    125. Offline Capability: Basic functionality offline
    126. Push Notifications: Mobile push notifications

      127. Mobile Features

    127. Photo Upload: Mobile photo upload for ID verification
    128. Voice Input: Voice-to-text for form filling
    129. Biometric Auth: Fingerprint/face ID support
    130. Location Services: Location-based services

      131. Related Features

    131. Consent Management: Consent preference management
    132. Cookie Scanner: Cookie data discovery
    133. Analytics Integration: Usage data collection
    134. Accessibility Scanner: Accessibility compliance

      135. Next Steps

    135. Enable DSR Portal module
    136. Configure portal settings
    137. Set up identity verification
    138. Configure workflows
    139. Test portal functionality
    140. Train support team

      141. Support

      For detailed guides, see:

    141. Portal Features
    142. Admin Dashboard
    143. Data Export
    144. Configuration

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