How to Customize and Extend ShahiAssist

Overriding Templates

1. Locate plugin templates in wp-content/plugins/ShahiAssist/includes/modules/*/views/.
2. Copy files to your theme’s shahi-assist/ folder (create if needed).
3. Edit the copied files to customize layouts.
4. For KB archive, use addfilter('archivetemplate', function() { return gettemplatedirectory() . '/shahi-assist/archive.php'; });.

Hooks and Filters


• Actions: Trigger custom code on events.

– shahiassistticketcreated($ticketid) – After ticket creation.
– shahiassistticketstatuschanged($ticketid, $oldstatus, $new_status) – On status change.
– shahiassistarticlepublished($articleid) – After article publish.

• Filters: Modify data.

– shahiassistticket_statuses – Add custom statuses.
– shahiassistemail_content – Alter email content.
– shahiassistdefault_settings – Change defaults.

• Example: Add a custom status.

`php
addfilter(‘shahiassistticketstatuses’, function($statuses) {
$statuses[‘on_hold’] = ‘On Hold’;
return $statuses;
});
`

Styling


• Override CSS by copying assets/css/frontend.css to your theme and editing.
• Enable dark mode in settings or add .dark-mode class.
• Use CSS variables for colors in :root.

Programmatic Custom Fields


• Use shahiassistcustom_fields filter to add fields dynamically.
• See Custom Field API for examples.