How to Manage the Knowledge Base

Creating and Editing Articles

Creating a New Article

1. Navigate to ShahiAssist → Knowledge Base in your admin panel.
2. Click Add New at the top of the page.
3. Enter a title for the article.
4. Use the WordPress editor to add content:

– Add text, headings, lists, and links.
– Insert images or media using the media library.
– Format with bold, italic, or code blocks.

5. In the right sidebar:

– Assign Categories (e.g., Installation, Troubleshooting).
– Assign Products if using product workspaces.
– Add Tags for better searchability.
– Set Featured status to highlight important articles.

6. Click Publish to make the article live, or Save Draft to work on it later.

Editing Existing Articles


• From the Knowledge Base list, click on an article title to edit.
• Make changes and update as needed.
• Use revisions to track changes.

Organizing the KB


• Categories: Create hierarchical categories in ShahiAssist → Knowledge Base → Categories.
• Products: If enabled, assign articles to specific products for filtering.
• Order: Use the order field or drag-and-drop in the list view to set display order.
• Featured Articles: Mark articles as featured to display them prominently.

Ratings, Comments, and Search


• Ratings: Enable in Settings → Knowledge Base to allow users to rate articles (1-5 stars).
• Comments: Enable comments for user feedback on articles.
• Search: The KB has a built-in search that indexes titles, content, and tags. Users can search from the frontend.
• Filters: Filter by category, product, or rating on the archive page.

Customizing Templates


• Overriding Templates: Copy files from plugins/ShahiAssist/includes/modules/knowledge-base/views/ to your theme’s shahi-assist/ folder.
• Archive Template: Use the archive_template filter to customize the KB archive page.
• Single Article: Override single-article.php for individual article layouts.
• Styling: Add custom CSS in your theme to match your site’s design.