This document outlines key topics for advanced users, developers, and integrators working with ShahiAssist. Each topic includes links to detailed guides and references.
Customization Topics
1. Template Overrides
- Overriding plugin templates in your theme
- Customizing KB article and ticket display layouts
- Archive template filters
- Frontend form customization
- Action hooks for events (ticket creation, status changes)
- Filter hooks for modifying data (statuses, emails, settings)
- Custom logic integration
- Examples and best practices
- CSS overrides and custom themes
- Dark mode implementation
- Responsive design adjustments
- Color scheme customization
- Programmatic field creation
- Field types and validation
- Integration with forms and displays
- Advanced field configurations
- Authentication methods (Application Passwords, OAuth)
- Endpoint documentation and examples
- CRUD operations for tickets and articles
- Rate limiting and error handling
- Event types and payloads
- Configuration and testing
- Integration with external services (Slack, Zapier)
- Debugging webhook deliveries
- Connecting with CRM systems (Salesforce, HubSpot)
- Helpdesk integrations (Zendesk, Freshdesk)
- Mobile app development
- Third-party service connections
- Module structure and architecture
- Extending core functionality
- PSR-4 autoloading
- Best practices for module creation
- Multisite network configurations
- WP-CLI commands for bulk operations
- Site-wide settings management
- Migration between sites
- Caching strategies
- Database query optimization
- Asset minification
- Load balancing considerations
- Data sanitization and validation
- Permission checks and capabilities
- Secure API access
- Audit logging
- Data export/import procedures
- Version upgrade paths
- Backward compatibility
- Rollback strategies
- Debug mode configuration
- Log file analysis
- Error tracking
- Troubleshooting tools
- Translation file management
- Custom language packs
- RTL support
- Locale-specific customizations
- GDPR/CCPA compliance
- Data retention policies
- User data export/erase
- Privacy settings
- Advanced Configuration Guide
- API Documentation
- Developer Reference
- Hooks and Filters Reference
- Module structure and architecture
- Extending core functionality
- PSR-4 autoloading
- Best practices for module creation
- Multisite network configurations
- WP-CLI commands for bulk operations
- Site-wide settings management
- Migration between sites
- Caching strategies
- Database query optimization
- Asset minification
- Load balancing considerations
- Data sanitization and validation
- Permission checks and capabilities
- Secure API access
- Audit logging
- Data export/import procedures
- Version upgrade paths
- Backward compatibility
- Rollback strategies
- Debug mode configuration
- Log file analysis
- Error tracking
- Troubleshooting tools
- Translation file management
- Custom language packs
- RTL support
- Locale-specific customizations
- GDPR/CCPA compliance
- Data retention policies
- User data export/erase
- Privacy settings
- Advanced Configuration Guide
- API Documentation
- Developer Reference
- Hooks and Filters Reference
2. Hooks and Filters
3. Styling and Theming
4. Custom Fields API
API and Integration Topics
5. REST API Usage
6. Webhooks
7. External Integrations
Developer Topics
8. Custom Modules Development
9. Multisite and WP-CLI Support
10. Performance Optimization
11. Security Best Practices
12. Migration and Upgrades
13. Debugging and Logging
14. Internationalization (i18n)
15. Compliance and Data Management
Resources
For detailed guides on any topic, see the corresponding how-to documents or contact support.
Developer Topics
8. Custom Modules Development
9. Multisite and WP-CLI Support
10. Performance Optimization
11. Security Best Practices
12. Migration and Upgrades
13. Debugging and Logging
14. Internationalization (i18n)
15. Compliance and Data Management
Resources
For detailed guides on any topic, see the corresponding how-to documents or contact support.
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